Terms of service

These Terms of Service (the “Terms”) govern your use of Landed Cost Radar (the “App”), a Shopify embedded application provided by TradeHawk HQ LLC (“we”, “us”). By installing or using the App you agree to these Terms. If you do not agree, do not install the App.

1. What the App does

The App reads your products and inventory from Shopify and lets you enter cost assumptions (supplier cost, freight, duty rate, country of origin, other fees). It computes landed cost and gross margin per variant, lets you model what-if scenarios, and emails a weekly digest of variants below your margin threshold. The App is a calculator that operates on inputs you provide.

2. The App is not advice

The App does not provide customs, tax, legal, accounting, or financial advice. Calculations use your inputs only and are intended as decision support, not as authoritative duty liability calculations or customs filings. You are responsible for the accuracy of the cost assumptions you enter and for verifying any tariff or duty rate against current government sources before relying on it for business decisions, customs filings, pricing strategy, or any other purpose.

3. Your data

You retain all rights to the cost data you enter and the product data we read from Shopify on your behalf. We do not claim ownership over any of it. We use your data solely to provide the App to you, in accordance with the Privacy Policy.

4. Acceptable use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the App
• Use the App to violate Shopify’s Partner or Merchant terms
• Submit deliberately false data to manipulate calculations on behalf of a third party
• Resell access to the App or use it as a service for shops you do not operate
• Probe, scan, or test the vulnerability of the App without prior written permission
• Use automated means to scrape or extract data from the App outside of normal operation

5. Billing

Pricing is shown in the App and on our website. Subscriptions are billed through Shopify’s App Subscription system on a recurring monthly basis after any free trial period. By approving the recurring charge in Shopify, you authorize Shopify to charge you the displayed amount each billing cycle until cancellation.

You may cancel at any time directly from the Shopify admin. Cancellation takes effect at the end of the current billing cycle. We do not provide refunds for partial months. Founder pricing, where offered, is locked at the displayed rate for the lifetime of an uninterrupted subscription; cancelling and reinstalling forfeits the locked rate.

6. Availability and changes

We aim to keep the App available continuously but do not guarantee uninterrupted service. Planned maintenance, upstream provider outages (Shopify, Vercel, Neon, Resend), or unforeseen failures may cause downtime. We may add, modify, or remove features at any time, though we will give reasonable notice before removing features merchants depend on.

7. Disclaimers and limitation of liability

The App is provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, our total liability arising out of or in connection with the App is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost margin, customs penalties, duty-rate misclassifications, or errors arising from inputs you provided.

8. Indemnification

You agree to indemnify and hold us harmless from any third-party claim arising out of (a) your misuse of the App, (b) your violation of these Terms, (c) any inaccurate cost or tariff data you enter, or (d) your reliance on the App for any customs, tax, or legal determination.

9. Termination

You may terminate this agreement at any time by uninstalling the App from your Shopify admin. We may suspend or terminate your access if you breach these Terms or if continued access creates legal or security risk. Sections 2, 3, 7, 8, and 11 survive termination.

10. Governing law

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, and you consent to personal jurisdiction there.

11. Changes

We may update these Terms. We will note the effective date at the top of this page. Material changes will be communicated to the digest recipient on file at least 14 days before they take effect. Continued use of the App after the effective date constitutes acceptance.

12. Contact

Email support@tradehawkhq.com with any questions about these Terms.